As seen in the Tried & True Summer 2025 issue
Working out in the field isn’t exactly like a boardroom meeting, and that’s part of the charm of getting to work out there. The language is straight to the point, the jokes fly fast and everyone appreciates honesty. But when it comes to business communication, especially with clients, vendors or managers, the balance between being straightforward and maintaining professionalism becomes crucial.
At its core, good communication is all about clarity and respect. Be clear about what you need, what’s expected and what the results are. It’s the same principle as giving clear directions on a job site—everyone knows where they’re headed and what to do next. Casual banter is great and often helps build relationships, but make sure your message isn’t lost in the mix. You can still be relatable while being precise, using plain language to communicate your points, but leaving no room for misunderstanding.
The trick is to know your audience. If you’re talking to a longtime colleague, a little humor or friendly ribbing make the job that much more enjoyable. But with new clients, vendors or superiors, it’s wise to dial back the casualness until you know where the lines are. Stay professional in tone, use straightforward language and keep the banter for when you’ve built a stronger relationship. Remember, telling it how it is doesn’t mean being blunt or rude—it’s about making sure your message is clear, honest and productive. Keep it simple, keep it respectful and always make sure you’re moving the conversation—and the work—forward.
